Page 126 - ANALISIS DAN INVENTARARISASI PERMASALAHAN TEKNIS HUKUM

TIDAK UNTUK
DIPERJUALBELIKAN

tata hubungan antara warga masyarakat dengan pemerintah sangat
kompleks dan mendasar. Sayangnya, sebagaimana diuraikan da lam
bab­bab sebelumnya, NA RUU Ciptaker sama sekali tidak men de­
sain perubahan aturan mengenai fiktif positif sehingga perubahan
ini terkesan dilakukan secara terselubung tidak disiapkan seca ra
matang dan komprehensif. Asumsi ini diperkuat dengan Matriks
Analisis RUU Ciptaker, Draf RUU Ciptaker 11 Februari 2020, yang
sama sekali tidak menjelaskan ratio legis rancangan perubahan Pasal
53 UUAP.
Ketiadaan ratio legis ini mungkin menjelaskan mengapa landas­
an perubahan fiktif positif dalam UU Ciptaker mengadopsi konsep
hukum lain di luar konsep hukum administrasi. Dalam sosialisasi
198
PUSLITBANG
RUU Ciptaker, pemerintah memperkenalkan konsep service level ag­
reement dalam perubahan konsep fiktif positif. Dalam kamus bisnis
dijelaskan bahwa pengertian kesepakatan layanan berjenjang (service
level agreement) adalah kontrak antara penyedia layanan dengan kon­
sumen: “a service level agreement (SLA) defined as a contract between a
service provider and a customer. It details the nature, quality, and scope
of the service to be provided. It is also sometimes referred to as a ‘service
level contract.” Timbul pertanyaan, jika dalam UU Pelayanan Publik
199

198 Lihat sosialisasi RUU Cipta Kerja di UI Depok.
199 http://www.businessdictionary.com/definition/service-level-agreement.html. Diak-
ses 2 November 2020. In more detail, Hiles (2000) defines a SLA as ‘an agreement bet-
ween the support service and the user quantifying the minimum acceptable service to the
user.’ Hiles also notes that SLAs are particularly useful ‘in time-critical processing’ and
that they may be complex and lengthy or simple one-page documents, but, are mainly
seen ‘as indispensable to providing good service and sound relationships between vendor
and customer.’ The Office of the Attorney General in New Zealand (2004) outline that ‘the
international infrastructure management manual, Creating Customer Value defines service
levels as service parameters or requirements for a particular activity or service area against
which service performance may be measured. Such service levels can relate to dimensions of,
for example, quality, quantity, reliability, responsiveness, environmental acceptability, and
cost.’ Blackwell and Dixon (2003) in their analysis of SLAs, highlight that the key difference
in the use of SLAs appears to be in their application: for example, service level agreements
can either be applied to the provision of internal services by one area within an organisation
to another (Boyd & Proctor, 1995; Bucholtz, 1999) or to the delivery/receipt of services with
an external organisation (Rozwell, 2000). When applied to internal service provision, the
SLA forms an agreement between the parties (Hiles, 1993; Boyd & Proctor, 1995; Karten, 1998;
The Art of Service, 2001) while its use with external organisations is often that of a contract
(Cooperman, 1995) which may be legally binding (Blackwell and Dixon, 2003). Similarly, CIPS
(2005) explain the difference between internal and external SLAs: ‘Internal SLAs are not

BAB 3 PERUBAHAN KARAKTER FIKTIF POSITIF DALAM UU CIPTAKER • 107